Our client is a Chinese state-owned telecommunication company.
Provide third line support to resolve user or system related issues
Using a significant knowledge of networking, support the company’s internal and external networks. Tasks to cover VPN set up, DNS, AP management, Firewall configuration, DHCP, ARP, network adaptor configuration, physical and virtual switches, etc. Detailed understanding of external connectivity paths, third-party relationships, SLA’s and performance monitoring. Mapping network connections, configurations and data flow. Database connectivity and file transfer protocols
Management of the telephony system and third parties. Consideration of strategic direction to take over communications, emerging technologies, and compatibility with the system in use
Support the IT security for the company, including but not limited to:
Perform various systems administration functions, including but not limited to:
The key point of integration for applications between the provider and the business
Up to date on the strategic direction of third-party applications and aligning with company strategy
Provide direction over the requirement for software deployment
Assess requirements and patch third-party applications on a timely basis
Roadmap and strategy for third-party applications
Design and manage projects to implement change within the IT department and the business
Perform backup and restore testing as required
Be responsible for audit visits, supplying information and discussing issues as required
Other IT-related tasks as required by the Head of IT & Business Change.
Proven track record of undertaking effective; incident, request and problem management.
Strong working knowledge of Windows Server, RDP, AD, MS Exchange, Hyper V, VMware, PowerShell
Strong understanding of WAN and LAN Networking.
Strong working knowledge of System Centre 2012 including operations and virtual machine manager.
Experience in building and maintain development environments.
Prefer speaking both English and Chinese.